Where are your servers located?
Our servers are located at GPX Global Systems in Mumbai, India. This facility is South Asia’s first Uptime Certified TIER IV design IDC facility in Mumbai offering 99.999% uptime SLA.
Do you provide server hosting outside India?
At this point of time, we don’t provide dedicated hosting services through offshore datacenter but it can be a possibility in the near future as we plan our network expansion across multiple regions.
How can I get access to my server?
We provide our clients with root or RDP access with full administrative privileges to your server through which you can control your server remotely. We also provide our dedicated hosting clients with remote IPMI access by which they can manage the server BIOS, remotely load OS and troubleshoot boot up issues remotely through a secure VPN connection.
Will you support my web application, when it´s put online?
If you opt for our Dedicated Server Admin Services, we do ensure that your web application is online and available on your server along with several other server management services as per our Server Sysadmin Services.
What would happen in the event of a downtime?
The cause of the downtime is noted and effective steps are taken to ensure that your server is back online. In case the issue is with the server hardware/network, appropriate steps will be taken to ensure that your server is back online within a period of 4 hrs and appropriate credit will be provided to your account. However, if the issue is with the OS or any installed application, such issues might take a little longer to debug and recover the services.
Will you provide me with a control panel to manage my server resources?
Yes, we provide our clients with Parallels Plesk Control Panel support to allow them to manage all aspects of their server services through an online web based interface. Alternatively, our clients can install any other control panel of their preference.
Will my server be backed up at your end?
As part of our dedicated server hosting services, we take full backups of your server OS and data, multiple times a week through our Bare Metal server backup services. This data is stored on a central NAS server and we provide our clients with a web console through which they can retrieve their data on an on demand basis.
Can I monitor the traffic into/out of my server on a real time basis?
Yes, we provide our clients with PRTG reports which get updated on an hourly basis and displays the total amount of traffic coming into and going out of your servers. We also provide our clients with a web based control panel to access to those reports.
I have my own OS license. Can I provide that to you?
The OS license is provided by us but you can also install your own licenses for the other applications which you wish to install on the server, e.g. OS, DB Server, etc.
What are your payment terms and how much time would it take for my server to be activated?
Our payment terms are quarterly payments in advance and the payments can be made through ECS, direct bank deposits or sending us payments through courier. Upon receipt and clearance of your payment, our standard deployment time is between 24-48 hrs.
I am located outside India. Can I still get a dedicated server from you?
Yes, we can provide you with our dedicated servers even if you are located outside India. Please contact Diadem Sales Team for more details