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Master’s Service Agreement

Master’s Service Agreement

This Agreement is made, entered into and executed at Kolkata, West bengal, India on current date (hereinafter referred to as the “Effective Date”)

Between:

Diadem Technologies Pvt. Ltd. (hereinafter referred to as “Diadem“) AND you (hereinafter referred to as “Customer”). If you are entering into this Agreement on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these terms and conditions, in which case the term “Customer” shall refer to such entity.

WHEREAS the Diadem provides various Hosting and other related products and services;

AND WHEREAS the Customer wishes to purchase Diadem‘s Products and Services;

NOW, THEREFORE, for and in consideration of the mutual promises, benefits and covenants contained herein and for other good and valuable consideration, the receipt, adequacy and sufficiency of which are hereby acknowledged, Diadem and the Customer, intending to be legally bound, hereby agree as follows:

A. Terms

1. Definitions
2. Agreement
3. Modifications

B. Services

  • Customer shall raise purchase order online on Diadem for provision of Services. Subject to clause c) below. Diadem agrees to provide Services, as set out in the purchase orders issued by Customer, from the Service Commencement Date till the end of the Initial Term, in accordance with the terms of this Agreement.
  • Diadem may also provide Supplemental Services as and when requested for by the Customer and accepted by Diadem. Fees for such Supplemental Services may be fixed and mutually agreed between the Parties in advance.
  • Diadem shall be entitled to refuse to accept purchase orders (a) that are not in accordance with this Agreement, or (b) that are issued for services / facilities not covered in the Service Catalogue or (c) that contain terms and conditions or prices that are contrary to the understanding of the Parties or (d) at its sole discretion.
4. Initial Term
5. Changes
6. Available Services
7. Pricing, Refunds and Renewals
8. Suspension of Services
9. Retention & Backup Policy

C. Customers

10. Eligibility
11. Obligations
12. Code of Conduct
13. Abuse Policy
14. Monitoring and Support
15. Termination

D. Legal Statements

16. Governing Law
17. Intellectual Property:
18. Grievance Officer
19. Linking to the Web Site
20. Electronic Communications / Notices
21. No Resale of Service
22. Entire Agreement

E. Disclaimer

23. Risk Factors
24. Disclaimer of warranties
25. Limitation of Liability
26. Indemnity

pdfMaster’s Service Agreement

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